Legal Information
Last updated: January 2026
Shine & Drive ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our premises, use our services, or interact with our website. We encourage you to read this policy carefully to understand our practices regarding your personal data and how we will treat it.
By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services or provide us with your personal information.
We collect information that you provide directly to us when you use our services. This includes personal details such as your name, telephone number, and vehicle information when you book an appointment or use our car washing services. We may also collect information about your vehicle, including make, model, registration number, and specific care requirements or preferences you communicate to us.
When you visit our website, we automatically collect certain technical information about your device, including your IP address, browser type, operating system, and browsing patterns. This information helps us improve our website functionality and user experience. We use cookies and similar tracking technologies to collect this data, as described in our separate Cookie Policy.
We use the personal information we collect for various purposes related to providing and improving our services. Primarily, we use your information to process your service requests, schedule appointments, and communicate with you about your bookings. Your contact details enable us to send appointment confirmations, service updates, and respond to any inquiries you may have.
Additionally, we may use your information to personalize your experience with us, remembering your preferences and vehicle requirements for future visits. We analyze aggregate data to understand customer trends and improve our service offerings. We may also use your information to send promotional communications about special offers or new services, though you can opt out of these communications at any time.
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described in this policy. We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors or appointment scheduling software providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
We may also disclose your information if required by law, such as in response to a court order or legal process, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and restricted access to personal information on a need-to-know basis among our staff members.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account information or passwords associated with our services.
Under applicable data protection laws, you have certain rights regarding your personal information. You have the right to access the personal data we hold about you and to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data, subject to certain legal exceptions where we are required to retain information.
You have the right to object to or restrict certain processing of your personal data, and you can withdraw consent for processing where consent was the basis for that processing. To exercise any of these rights, please contact us using the information provided at the end of this policy.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of our interactions with you and our legal obligations.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us at our premises located at 2 Montrose Terrace, Edinburgh EH7 5DL, United Kingdom, or call us at +44 131 661 8124.